Zendesk: half of it.
What you hire it for: Answer support email from your own documentation.
Zendesk, list price
$74/mo
With Kryx
$74/mo
$540 a year back from this one subscription — and the $29 covers two more agents on top of it.
Partial, and the refusals are the point. Support is a place where a confident wrong answer costs more than a slow one. This drafts the easy 70% and hands you the rest.
What the agent does
- Answers only from your docs, and says so when the docs do not cover it
- Refuses to touch refunds, billing disputes, security and data deletion
- Drafts, and sends only if you switch that on
What it does not
- Be your shared inbox, your ticketing, or your SLA reporting
- Handle an angry customer
Before you pay anyone
The free way to do Zendesk’s job
These are real, and we would rather you heard it here. Each one is free in money and costs something else — the catch is written next to it.
None of these do the work. They are somewhere to put it. Your posting queue was not empty because the scheduler cost money, and a free scheduler you have to host yourself will be just as empty on Monday. Our agent is the part that fills it — and it works the same whether the thing underneath is free or paid.
The agent that does it
Support Inbox Agent
Drafts a reply to every support email using your own docs as the source.
Things people ask it
- “Draft a reply to this customer email”
- “What is the answer to 'how do I cancel'?”
- “Summarise the questions we get most”
No card. It turns on immediately, and you only pay if you want to keep it past the first hour.