All tools
ReplaceableSupport
You can replace UserVoice.
What you hire it for: Turn what customers said into what to build.
If customers vote on a public board, keep UserVoice — the board is the product. If you are paying so that somebody eventually reads it all, that reading is the job, and it is exactly what a model on a schedule is good at.
What the agent does
- Groups feedback by the underlying problem, not the words used
- Counts how many people hit each one
- Names the smallest change that would fix the biggest group
What it does not
- Host a public roadmap or a voting board
- Collect the feedback for you
The agent that does it
Feedback Agent
Reads everything customers said this week and tells you the one thing to fix.
Things people ask it
- “What are people complaining about?”
- “Group this feedback into themes”
- “What should I build next?”
No card. It turns on immediately, and you only pay if you want to keep it past the first hour.